We work closely with homeowners and management companies to help maintain both the interior and exterior of their rental properties. If you already manage a short term rental property, maybe through AirBnB, Vrbo, or another source, or are just starting out; here are some tips to increase your success.
How to Add Value to your Short Term Rental
Do you have a welcome booklet and tenant guidelines?
Having something electronic like an email or PDF is great, but a physical welcome booklet gives that welcoming touch that is much more personal. Many visitors love having local area info, recommendations, contact numbers, and emergency guidelines easily accessible.
Answer questions before they can even ask them.
How do you control the heat? Where are the extra linens? How to turn on the shower? Imagine coming into a new house and finding just “Go into the basement to turn water on”. In these situations, more details is likely better. If possible, invite people who are unfamiliar with your home to take a look at the instructions and recommend things you may want to clarify.
Each turnover should really focus on basic details such as fresh sponges for the sink, generous supply of paper towels, trash bags, toilet paper, shampoo’s, soaps, coffee filters and more. Running out of these basics half way through a stay can really affect the overall experience. It’s those details that customers remember. We can help you make sure you have the most basic of items covered.
Prioritize the clean!
Your cleaners should be much more than “in and out” they are your custodians to the customers experience. Your cleaning team needs to make no compromises on the quality of the clean. From hairs in the bed, to behind the toilets, to the dust on the vents…every time! Make sure they have a system for reporting back to you on the state of the house and anything else that’s needed. This early and proactive communication makes reviewing tenants and making sure your house is prepped a breeze. Of course, it’s a service we already offer!
Protecting Your Short Term Rental
Preparing for Damages
Make sure you have a system in place to not only make sure your premises is safe from risky hazards but you capture damages to both person and property in a timely manner.
As the homeowner, you are entitled to know of any incidents at your property as soon as practical. It’s wise to make sure that in your tenancy agreement damages to person or property are to be reported asap. But why? You need to get to the bottom of what happened and mitigate any further incidents. If Bob slipped down the stairs on Monday but didn’t complain until Friday when they checked out where does that leave you? Picking up the pieces. If the oven had a “burning smell” on Monday and Friday it caught fire, again where does that leave you? Unfortunately, it leaves you out of the loop! Slip, trips and falls are some of the most common types of litigation claims. Building a system to be notified of concerns, big or small, can prevent these types of surprises.
We recommend investigating incidents as soon as practical. Collect as much information as you can. When, where, what, why, witnesses, Photos (very important). In the event that any incident turns into a negotiation, you can get started with the right information. This is a common practice at ski resorts and there is no reason why you can’t do the same!
Anticipating Extra Costs
Consider things like trash removal not only in your care plan, but budget. How are you going to charge for extra trash removal? How is it removed? Larger houses that sleep up to 10 to 20 people have and do produce 30 13gl bags of trash! Being prepared to handle that is necessary to making sure you not only have a positive experience, but are charging the right amount.
Respecting Check-In and Check-Out
We are all very busy and if someone is checking in or out at an abnormal time, that can seriously shift your day. How are you going to charge the customer if they stay late and didn’t request a late checkout? If our cleaning staff is waiting for them to leave they are technically on the clock and charging for being on-site so make sure your guests know this. Having firm check-in and out policies will save you both time and money.
Pets in Your Short Term Rental
To clean up after a shedding dog can increase the clean by HOURS! The hair will find its way everywhere. The last thing you want it to do is turn up in couches, beds and rugs! If you choose to allow pets, you will need to manage extra cleaning time and notify guests coming next that there was recently a pet in the home to avoid allergy concerns.
Damages and Maintenance
It’s going to happen! From broken toilet seat lids, loose doorknobs, to utility breakdowns; things happen. Be sure that these don’t come as a surprise when turnover time comes. Consider necessary buffers in your business plan to account for miscellaneous costs such as these. After all, your rental is a business!